Frequently Asked Questions

Have questions? I may have some answers for you below!

FAQs

Shipping and Handling

Your order will be processed in 1-3 business days and shipped the next business day.

Return Policy

All sales are final. No returns will be accepted.

Are your perfumes authentic?

All of our perfumes are guaranteed to be 100% authentic. Please refer to our Statement of Authenticity page.

Everything is guaranteed to be authentic. I have been a perfume connoisseur and collector for almost a decade and authenticity is very important to me. Your peace of mind, satisfaction, and my reputation are most valuable to me. 

Each sample will be hand decanted by either myself or my trusted team. From our small little home office to you. 💝

Note that the scent, color, or sometimes even the performance of the perfume may slightly vary depending on varying factors;  such as difference in formulations, age of the perfume, or even if the bottle is freshly opened or sprayed may differ from the bottle that has been opened or sprayed some time ago. All of these are normal and it doesn’t mean that the perfume is fake or has gone bad.  Please also note that I am not a professional chemist or perfumer. These are all based on years of my personal experience with perfumes.

What is a decant? How is it different from the Sample Category on your site?

Decants are the perfumes transferred from the original full bottles into a smaller bottle in the size of your choice. In our Samples category, those are samples made or produced by the brand.

Can I cancel or make changes to my order?

We cannot guarantee to make changes or cancel your order? We suggest that you contact us as soon as possible.

Contact Form

Or email us at contact@amberperfumery.com